Warranty Service
File a Warranty Claim
If something's wrong with a roof we installed, this is where you tell us. Read the sections below before you fill out the form — they cover what's included, what isn't, and when there's a cost.
Is water coming into the building right now?
- Water is actively entering the building at this moment
- Shingles or metal panels were torn off in a storm in the last 24 hours
- You can see the roof or ceiling sagging
- A stain on the ceiling
- A drip that has stopped
- A missing shingle you noticed from the ground
- Anything you've been watching for more than a day
What we're going to look at
Slade Roofing Workmanship Warranty — 10 Years
We've always stood behind our work this way. This is the first time we're putting it in writing.
This warranty covers our work: how the roof was installed. Our flashing, our fasteners, our details, our decisions. If the roof is leaking because of something we did, we come fix it, and it costs you nothing.
It runs 10 years from the date of completion, applies to the original owner, on a job that was paid in full.
Read the full warranty
- Coverage
- Slade Roofing warrants its workmanship on the roof system it installed against leaks caused by defective installation for ten (10) years from the date of substantial completion.
- Who is covered
- The original owner of the property at the time of installation; does not transfer with sale.
- Condition of coverage
- The job must be paid in full.
- What is covered
- Leaks arising from our installation workmanship: fastening, flashing, underlayment application, penetration detailing, and terminations performed by Slade Roofing.
- What is not covered
- Storm, hail, wind or falling-object damage; leaks originating at skylights, chimneys, HVAC equipment, solar arrays, satellite mounts, evaporative coolers, or any component installed or penetrated by others; work performed on the roof by anyone other than Slade Roofing after installation; structural movement or settling; normal wear and aging; ice damming or condensation from inadequate attic ventilation not installed by us; neglect, misuse, or foot traffic.
- Manufacturer coverage is separate
- Product defect and manufacturer leak warranties are issued by the manufacturer under their own terms and are not administered by Slade Roofing.
- Inspection fee
- If Slade Roofing inspects a reported leak and the cause is determined to fall outside this warranty, including where no active leak is found or the reported condition cannot be replicated, an inspection fee of $195 applies, or $300 where the property is more than 60 miles from our nearest office.
- How to claim
- Submit this form or call us; do not access the roof yourself, you are not expected to.
The other two warranties
You may hold three warranties. Two of them aren't ours.
If your roof was installed with Malarkey products, the manufacturer issued you separate coverage. These are three different warranties, from two different companies, with three different sets of terms.
| Warranty | Who backs it | What it covers |
|---|---|---|
| Slade 10-Year Workmanship | Slade Roofing | How we installed it |
| Malarkey 50-Year Product | Malarkey Roofing Products | Defects in the shingle itself |
| Malarkey 25-Year Leak | Malarkey Roofing Products | Leaks, under their certified-system terms |
Filing this form starts a Slade workmanship claim. If we get out there and find the problem is a manufacturing defect, we'll tell you, and we'll help you file it with Malarkey — but that's their claim, on their terms and their timeline, not ours.
Before you file
There's a cost if it isn't ours.
We'll come look at no charge if the problem is our workmanship. If we come out and find the leak isn't covered by our workmanship warranty, there's a $195 inspection fee — $300 if you're more than 60 miles from our nearest office.
We charge it because a warranty visit costs us a crew and a truck whether or not the problem turns out to be ours. We'd rather be straight with you about that now than surprise you with an invoice later.
- A workmanship defect covered by our 10-year warranty
- A Malarkey product defect — that's not a false alarm, and we'll help you file it
- Anything we caused
- Storm, hail, wind, or falling-object damage
- A leak from a skylight, chimney, HVAC unit, solar array, satellite mount, swamp cooler, or anything another trade installed or penetrated
- Work someone else did on the roof after us
- A roof outside the 10-year window, or a claim from someone other than the original owner
- Normal wear and age
- No active leak, or a condition we can't replicate
- Condensation or ventilation problems rather than water entry
What happens next
- You'll see your claim reference on screen — write it down or screenshot it.
- We review it — your photos, the install record, ownership, and what you've described.
- We call you to schedule an inspection, typically within 2 business days.
- We inspect and tell you what we found — in writing, whether it's covered or not.
- If it's ours, we fix it. If it isn't, you'll know exactly why, and what your options are.